Although psychotherapy is a regulated health profession in Ontario, it is unfortunately not currently covered by OHIP. However, many extended health benefits/employer and student benefits do cover psychotherapy costs, just as they would cover dental services and prescriptions. Please review your employee/student coverage prior to your first session.
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Our rates for Psychotherapy:
20-minute initial consultation in-person, video or call: Free
Individual therapy 60 minutes: $180
Couples therapy 75 minutes: $240‍

One of the biggest barriers to therapy is cost and affordability for those who do not have insurance. We are able to see clients at sliding scale rates. If you are experiencing financial strain, please make an inquiry about sliding scale on our intake form, and in your free initial consult. Please see this list of local, no-cost mental health supports if you are in crisis.

We collect payment after each session. Upon payment, you will be issued an official receipt including the therapist’s registration number and information for insurers. Payment can be made via e-transfer to admin@asktherapyhub.ca or by inputing your credit card to Jane, our booking system. 

We currently offer direct billing with the following insurers:

• Canada Life

• Chambers of Commerce Group

• Claim Secure

• Cowan

• Desjardins

• Equitable Life

• Industrial Alliance 

• Manulife

• RWAM​

• Sunlife 

• Green Shield 

Please note that direct billing is not available for secondary insurance plans. If you have multiple plans, you may need to submit claims to your secondary provider manually. Our admin is happy to help you understand how this works for your specific coverage.​

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We are currently in the process of enrolling with Indigenous Services Canada to become an approved provider under the Non-Insured Health Benefits (NIHB) Program.

Once approved:

• Eligible First Nations and Inuit clients may have therapy services fully or partially covered

• Direct billing through NIHB may become available

In the meantime:

• Clients may pay out-of-pocket and submit receipts for potential reimbursement (depending on eligibility)

• We are happy to provide any required documentation to support your claim

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Non-payment of fees will result in termination of therapy. 

To ensure fairness and respect for your therapist, we require a minimum of 24-hours notice for appointment cancellations. Cancellations made with less than 24 hours notice, will incur the full session fee.

Being on time for your sessions helps support consistency in your care and ensures you get the full benefit of your appointment. Sessions are scheduled with a clear start and end time, and we ask that you do your best to arrive on time.

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We understand that getting to appointments on time can be challenging for many reasons. If you are running late, please let us know as soon as you can by phone call or email.​ Your therapist may be able to offer some flexibility when appropriate. However, sessions usually still end at the scheduled time, even if you arrive late.

Clients are required to consent in accordance with PHIPA (Ontario’s Personal Health Information Protection Act) , the consent must be signed by the client if they are 12 years of age or older. Parental consent is accepted if the client is less than 12 years of age, or is incapable of consenting. If there is a conflict between the child and the parent, the capable child’s decision prevails with respect to consent. ​​​​​​

Confidentiality is a cornerstone of building a trusting therapeutic relationship and provides a safe space where you can explore your challenges freely. Your clinical records are strictly confidential and will never be shared with any third party without your written consent. At Ask Psychotherapy Hub, we are deeply committed to protecting your confidentiality. As Registered Psychotherapists, we adhere to the Code of Ethics and Standards of Practice set forth by the College of Registered Psychotherapists of Ontario (CRPO). There are very limited exceptions where confidentiality may be broken. These include:

• A risk of harm to yourself or others

• Suspected child abuse or neglect involving a minor (under the age of 16), which we are legally required to report to the Children’s Aid Society under the Child and Family Service Act

• A court of law subpoenaing clinical records (if this occurs, we will, if possible, notify you prior to releasing any information)​​​​

Confidentiality is also an important legal concept that applies to all regulated health professionals, including Registered Psychotherapists. 

This policy covers information you share with Ask Psychotherapy Hub directly, including when you provide your name and contact information to intake, or with administrative staff, when you share your personal story with a therapist, when you receive psychotherapy services, when you contact us by phone or email, or when you use our website.

When you visit our website, information may also be collected about your device, general location, internet service provider, and how you interact with the site (such as pages viewed and time spent). This information is used to support services, improve accessibility, and respond to inquiries.

We collect information to provide psychotherapy services, support your care, respond to requests, improve services, and share relevant clinic information.

Our commitment to your privacy
Ask Psychotherapy Hub is committed to protecting your privacy and the confidentiality of your personal information. We follow the Personal Health Information Protection Act, 2004 (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the principles of the Canadian Standards Association Model Code for the Protection of Personal Information.

We collect, use, and disclose personal information only for the purposes of providing care and related services. Information is only collected to the extent necessary and is securely destroyed when no longer required.

Accountability
We are responsible for all personal information in our care. All therapists, administrative staff, and authorized service providers are required to protect confidentiality and access information only as needed to perform their roles.

Consent
We collect, use, and share personal information with your consent, except where required or permitted by law. Consent may be written, verbal, or implied depending on the situation. You may withdraw consent at any time, subject to legal or professional limits and reasonable notice.

Use and disclosure of information
Your information is used only to provide psychotherapy and related services, including assessment, treatment planning, and ongoing care. In some cases, limited information may be shared with other professionals involved in your care with your consent.

In rare situations, information may be disclosed without consent where required by law, including:

• when there is a risk of serious harm to you or others

• child protection concerns that must be reported

• court orders, subpoenas, or legal requirements

• mandatory reporting obligations for regulated professionals

Safeguarding your information
We use administrative, technical, and physical safeguards to protect your information. These include secure storage of records, password protection and encryption, restricted access, staff training, and confidentiality agreements with service providers. Access is limited to those who require it for their role. We do not share client information on social media.

Accuracy and access
We take reasonable steps to ensure your information is accurate and up to date. You may request access to your records and ask for corrections if needed, subject to legal limitations.

Retention and disposal
We retain records for at least 10 years after your last appointment (or after age 18 for minors), in line with professional requirements. After this period, records are securely destroyed.

Privacy breaches
If your information is lost, stolen, or accessed without authorization, we will take immediate steps to contain the issue, investigate, notify you where appropriate, and work to prevent recurrence. We will also report to regulatory bodies when required.

Questions or concerns
If you have questions or concerns about how your information is handled, you may contact our Information Officer, Emma Heutschi, at emma@asktherapyhub.ca.

You also have the right to contact:
The Information and Privacy Commissioner of Ontario
or
The Office of the Privacy Commissioner of Canada